Frequently Asked Questions
How do I go about picking out my linens and reserving them?
Do you offer delivery and setup services?
Yes, we do! Our delivery charge is a standard local fee and extended fee for outside of Tampa Bay. Setup charges are based on per chair and a flat rate table setup. Our delivery and setup fees include strike and pickup.
What happens if a linen is damaged or lost?
Oh no! If any linens are damaged or soiled beyond repair or cleaning, a replacement fee will be assessed. The replacement fees are also noted in our rental agreement. Tablecloths, overlays, runners, and napkins are 3X the rental fee. Chair covers are $10 each. $5 for sashes. Replacement fees also apply to lost/damaged laundry bags at $5 per bag. Remember not to place wet linen in plastic as it can mildew quickly especially in the Florida heat and humidity!
Do I need to pay in advance to reserve the linens, or pay when I pickup?
Linens are based on availability, or first come first serve basis. In order for your linens to be processed and ready for your event, a retainer is required. We certainly do our very best to accommodate last minute orders!
Can I see the linens in person?
You most certainly can! In fact, we highly encourage our customers to come to our showroom to see the linens in person! If you can’t come in, we can mail swatches and send pictures of events.
Can you ship the linens if I'm not local?
Yes, we ship nationwide. When you receive your quote it will contain the round trip shipping fee. Once your order is placed and you receive the linens, you will also receive a linen bag in which you will place the dirty linen in and ship back to us.
Are the linens ready to go when they arrive at my event or when I pickup?
Your linens will be event ready and on hangers. Chair covers, sashes, and napkins will be wrapped and labeled. Table linens will be on hangers and labeled with a color appropriate tag.